Job opportunity - Residential Care Initiative Program Manager, Burnaby Division of Family Practice

Residential Care Initiative Program Manager

The Organization:

The Burnaby Division of Family Practice is a non-profit Society governed by a Board of Directors comprised of family physicians. Our mission is to engage, support and mobilize family physicians on co-creating a network that will support the well-being of all members of the Burnaby community. The Division members are family physicians practicing in Burnaby, BC.

The Position:

Reporting to the Director, Primary Care Network and Patient Medical Home Initiatives, the Program Manager will manage and coordinate the implementation of the initiative, evaluation, quality improvement, risk management and progress reporting to effectively achieve the goals of the initiative operating within the established budget. The Residential Care Initiative is a joint initiative of the Government of BC and the Doctors of BC through the General Practice Services Committee (GPSC). This is a full-time position at 37.5-hrs/wk. The goals of the Residential Care Initiative are to:

• Reduce unnecessary hospital transfers;

• Improve patient provider experience; and

• Reduce cost per patient as a result of a higher quality of care.

Key Responsibilities

• Complete program plans and lead the implementation of the initiative through engagement with participating physicians, care homes and consultants.

• Monitor project progress and finances as required; recommend modifications to program plans and/or budgets as needed and lead any refinement processes.

• Ensure delivery of the program is consistent with agreements, requirements and goals, and in compliance with Division policy and processes.

• Coordinate the duties and responsibilities of the program and working group or task groups to fulfill the initiative’s deliverables, and meet regularly to provide support, monitor progress and participate in program activities.

• Ensure that the security and confidentiality of all data is maintained consistent with provincial regulations and Division policy.

• Utilize program data to prepare bi-monthly progress reports for submission and inform continuous quality improvement and refinement of the initiative. Document quality improvement processes and changes. • Identify, scope and propose quality improvement projects to the Director for moving initiative progress forward. Plan and implement approved quality improvement projects.

• Prepare a monthly progress report to the Director on all initiative activities.

• Meet regularly with the Director to confirm direction, to provide project updates, and to escalate issues or concerns that arise from the delivery of the project and that may be of interest or importance to project teams and/or the Board.

• Act as an ambassador of the Division and its Mission and Values.

• Responds to requests for information from doctors, committee members, staff and the public in an efficient and courteous manner, providing explanations, direction and instructions.

• Prepares reports, presentations and other documentation as required for all program audiences.

• Researches and analyzes a wide range of qualitative and quantitative information from different sources to prepare or support the preparation of documents as needed.

• Collects data on indicators to promote evaluation throughout the initiative’s lifecycle.

• Effectively engages and builds strong relationships with physicians and facility leadership.

• Perform other duties/tasks as required or requested.

Qualifications

• A level of education, training, and experience equivalent to the completion of a bachelor’s degree plus a minimum of 5 years recent related experience with proven success in program management (preferably in health care). A master’s degree is an asset.

• Understanding of the healthcare system, primary care and residential care context.

• Proven ability to manage programs and inspire positive change.

• Demonstrated skill and experience in community development and engagement, with experience in multi-stakeholder processes and evaluation.

• Excellent interpersonal, communication and organizational skills.

• Flexibility and the temperament and skills to manage change in a rapidly evolving community health initiative with a significantly compressed timeline.

• Demonstrated ability to be innovative, creative, and solution seeking.

• Experience in managing programs focused on the primary care sector and working with family doctors is an asset.

• Demonstrated ability to coordinate, plan, implement, organize, and problem solve.

• Excellent time management and organizational skills.

• Must be able to work well under pressure at times to handle a wide variety of activities and confidential matters with discretion and professionalism.

• Computer literacy with word-processing, spreadsheet, presentation and project management applications.

• Ability to work independently, as well as work closely in a supportive capacity with the Director

Salary is commensurate with experience. Please submit an application, including resume and cover letter, to burnaby@divisionsbc.ca In the subject email line: RCI Program Manager Application – 2019

We thank all applicants for their interest in this position, but only those applicants who will be interviewed will be contacted.